Certainly they can see that my ticket barcode was not scanned somehow. I purchased tickets to the Olympic gymnastics trials in January 2020. Only tickets you buy and sell on StubHub sites or StubHub mobile apps are covered by our guarantee. I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Never use stubhub again. I purchased two tickets listed on site. I'm really disappointed by Stubhubs customer service and that they don't have a Order Cancellation or Refund Policy on their website. Just bought tickets. Analytical cookies are used to understand how visitors interact with the website. This site is horrible. LAST time I purchase tickets through StubHub. Thank you StubHub. After the switch, you will enter the email address you use to access the community in order to reset your password. Rumors that you are ignoring customers are going around, and from what I have tried to contact you are proving them true. The buyer gets refunded fine, but why I am being charged their refund? I got a COUPON worth 120% of my original order. The refund will typically process within 5 to 8 business days. "The company even repeated that promise of full refunds in an email sent to Cormier in early March. You will receive an email with instructions on how to receive your refund. Everything Everywhere All at Once Sweeps Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. 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STATE LAW SAYS IT IS A DECEPTIVE TRADE PRACTICE "TO FAIL TO PERFORM ANY PROMISES MADE TO A BUYER IN CONNECTION WITH THE REFUND." Thanks. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Talk to a Lawyer, Free Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. It is not specified anywhere in the mobile site and hidden in the desktop version! He was waiting for someone else to send them to him. Customers who purchased tickets before a March 25, 2020 StubHub policy change, and had their events canceled, can receive full refunds of the amounts they paid for their tickets or keep their . and would like to return it? Never again will I use StubHub! The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. Needless to say I will not be purchasing tickets from stubhub again, ticket master is taking refund requests via email for the same event. Yes That's not their fault, that's your fault. So now the tickets will not arrive in time for my event. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. I wish I had read this before buying. What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. StubHub is a ticket resale and exchange service. Are you kidding me really!? Terrible Service! The game has been changed to Sunday 27th August and we are simply no longer in the UK. "I finally got a supervisor on the line and he said 'No. We are changing the way you register and sign-in to the StubHub Community. The cookie is used to store the user consent for the cookies in the category "Analytics". Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. 2. StubHub is offering the retroactive refunds now because the live events industry is opening back up. The event has been passed, and no new date has been posted. I contacted Stubhub and they refused to refund my money. The company even repeated that promise of full refunds in an email sent to Cormier in early March. The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. We were so excited to go together and experience this momentous event! Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? if you have any questions please feel free to contact me. At this point, this transaction constitutes fraud. Im sensing a nice class action lawsuit coming your way. Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services. Each alleges the ticket company changed its refund policy without notifying fans after the pandemic started. Make the best possible case for yourself. the Stubhub policy is to only give refunds if an event is cancelled. Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. Others were postponed. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund. I am really disappointed that stub hub doesn't allow returns within 72 hours like ticketmaster, I will definitely not be using stub hub again. This is the worst service I have ever are ticketes but are tickets were NO good. Ticketmaster, for example, states that if an event is . I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. This cookie is used for the website live chat box to function properly. How do I get my money back? Also, awfully bold of them to assume I would want to purchase through them again. "The return of live events, the input of customers, partners, and regulators, and the . Is Beyonces Tour Another Dynamic Ticket Price Mess? However, within a couple of days of filing a complaint with the BBB they had paid me for the second ticket. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? I checked by calling Ticketmaster. This is pure fraud. I don't think it's fair that you hold our money like that and can only offer us the option to sell!! About WSJ. This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. It is taking Stubhub about 120 days to process refunds. StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. StubHub will refund more than $3 million to over 8,500 Colorado customers who purchased tickets under the company's pre-pandemic refund policy for events that were canceled because of COVID-19. Terrible service as solution they've suggested me to sell them again, so fraud other people! The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. Complete StubHub customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. The 4 tickets were then sold to 2 customers. Even though I didn't get a reprint it was still great. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. But by the end of March, refunds were suddenly gone. He reportedly paid $120 per ticket. It's not fair to the seller or stubhub. Shame on all of you that made the decision to not stand behind any principles and giving back the money you have made much interest on, I'm sure, as it sits in high level interest accounts. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. I talked to a representative for over a half an hour and she was adamant that they were not stealing my money, funny to me that they have my money and I don't. $868.64 is a lot of money especially now to just throw away. At the moment they are validating the tickets for the next Coachella and treating it as a postponed event. Please help me. Read this advice or complain & cry later on.. StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. this company sucks. Get the latest news on COVID-19 delivered to you. This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. All of our tickets were void, fakes, frauds. BEN: THE ATTORNEY GENERALS OFFICE SAYS IT RECEIVED ABOUT 100 COMPLAINTS FROM MASS RESIDENTS REGARDING STUBHUBS POLICY CHANGE. >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. Part of my frustration is money lost but it's also abt the integrity of the company. Help us improve this article with your feedback. Should have checked this site first. The suit explains how StubHub has changed its. I was told at the door stub hub does this frequently. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. Explain your scenario, and provide any applicable evidence. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. Its a bull. No Refund Policy? They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. I have been attempting to contact you several times regarding ticket order #553613638. I tried cancelling the order and all I got was the "we're a marketplace, but you can resell your tickets" bull. Will I be able to get a refund . You still ended up with my money, and I never received any value for that. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email, Complete StubHub customer service contact information. I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. At NO stage did they advertise this game as a TBA or TBC date and time. Olivia Perreault. We greatly appreciate our communitys patience and understanding during this extraordinary time., Last Updated on April 1, 2020 by Olivia Perreault. Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. Called back for refund. To Stubhub.com and surprisingly they were already on sale. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. I don't know how your company seems to think that 120% is of equal value or better. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. On July 30, 2016 I purchased 5 tickets for Jennifer Lopez's "All I Have" show in Las Vegas from StubHub.com. 3. >> YOU CANT CHANGE THE RULES MIDSTREAM. LIARS!!! No. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. I ordered the tickets less than an hour ago. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. So much for the 100% guarantee. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. Nikki isn't available at the moment, but I can confirm that we haven't gotten any updates yet from the Coachella organizers about cancellation. I purchased a ticket in February for a concert for over $800. while we were at work. Very disappointed. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Issues Response To Voucher Policy Frustration, news broke that the full-refund option would no longer be available. StubHub changed its fine print on March 25, offering most customers just a credit. At NO stage did they advertise this game as a TBA or TBC date and time. I purchased a Citi field parking pass for Mets opening day. I immediately initiated a chat with a StubHub rep online who told me that there was no refund policy and I would have to resell my tickets but that she would be able to waive the reselling fees. I listed tickets on Stub Hub for a Broadway show. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. From looking at the BBB website, it seems that StubHub responds to these complaints fairly quickly. No longer was it offering full refunds, only a 120. Stub hub wants me to spend $200.00 for a transfer fee they say I will get back with the Full refund How can I spend money to get My money back when we lost our jobs? Overcharged. Nobody will know until game day. Check the StubHub Help Desk I WILL NEVER USE THIS SERVICE AGAIN. Didn't find out until day before event. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. I'm just so disappointed because I don't know what went on that people with their tickets couldn't go in anymore!! I immediately called StubHubs customer service since I didn't see a way to cancel the order online and couldn't find the Refund or Order Cancellation policies. As pointed out by @don_shano, this is. Use of this website signifies your agreement to our. Received only one of two tickets in one package. Stub Hub stole from me. Crooks. StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. i have tried to call several times but have been on hold >3 hours on 2 occasions. However, if it's not in your name you can't get this done. Seems to me that the terms that were in place when the tickets were purchased are the terms you MUST abide by. In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. As a marketplace, we act as an intermediary for buyers and sellers. 2023, Hearst Television Inc. on behalf of WCVB-TV. Someone should file a class action, alot correctly said about the 120% return credit, but my problem is although they said it was credited to my account I cannot find it? I am quite dissappointed. StubHub Refund Ticket by Phone. The way it looks everyone else from grizzmas got their refunds except people from stubhub my order was #559869427 a lot of times it seems the website just steals people's money if the show is canceled. View StubHub Refund Policy. On March 7th, StubHub emailed Marrali a copt of its refund policy. I'm upset at this it's fraud, Just want your attention. Sams Club vs. Costco Which One is Better for You? Decide on a ticket price and how you will be repaid. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. Their poor customer service folks! If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Paid over $550 for two Hangout festival tickets. Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. StubHub will contact you as soon as possible. Not certain how that happened but I think that the site was confusing and I didn't pay full attention. I don't have "proof" because stub hub transferred these tickets and took my access away from them. IndustryLegalTop Story Make the best possible case for yourself. StubHub is a global marketplace and our policies vary by region, in line with local guidance. That's why they have a return policy. We were not the only ones. I called the credit card company and the charges on the card had not even hit yet. DO NOT let Stub Hub take advantage of you! BEN: STUBHUB SAYS IT IS STILL OFFERING REFUNDS IN STATES WHERE IT IS REQUIRED TO BY LAW, BUT DID NOT PROVIDE A LIST OF THOSE STATES. STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. i am not interested in a credit that expires so therefore am requesting my full refund. I have been trying to reach y'all about a refund.
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